Q.Can I run an internal SMTP server, on my network, behind WinGate?
A.Yes, you can run an SMTP server on your internal network behind WinGate. 

Q.Can I block access to certain sites through WinGate?
A.Yes, you can block access to certain sites through WinGate. You can also restrict users access through WinGate to only certain, pre-determined sites using the Ban list feature in WinGate.

Q.How do I stop WinGate from dialing for no reason?
A.The problem of WinGate randomly dialing out is most likely caused by DNS lookups coming from your workstations. These do not have to be Internet DNS lookups, but can be requests for workstation names on your local network. Some TCP/IP stacks also have built in name resolvers that periodically refresh their cache, NT 4, and MS office 97 are examples. 

Q.How can I tell what version of WinGate I am running?
A.WinGate version information is displayed in Gatekeeper under the [System info] icon.

Q.What username and password do I use to log in to Gatekeeper for the first time?
A.The first time you log in to Gatekeeper, you need to leave the username set to Administrator and the password blank. In fact, you should not add or remove any information from any of the fields there. You will get a warning that you are logging in without a password, click [OK}. You will then be notified that you will have no rights on the system until you change your password, that is ok too. As soon as you press [OK] you will be prompted to change your password. Leave the old password blank and type in your password in the [New] and [Confirm] fields. Press [OK] and you will be logged in to Gatekeeper for the first time.

Q.How do I enter my registration key in WinGate?
A.You enter the registration in Gatekeeper, under the System Info icon. In 2.x this is located in the right pane. In WinGate 3.x and 4.0, it is located under the Help menu.

Q.Why can I not send or receive files via DCC from my IRC client through WinGate?
A.Due to the fact that DCC requires a dynamically assigned port, it is not possible to create a mapping or other type of service in WinGate 2.x. However, when using the WinGate 3.x engine with the WinGate Internet Client (WGIC), or WinGate 4.0 with the WGIC or ENS, running on the client machines, most users have been successful in sending and receiving files via DCC from the IRC client.

Q.How do I force all my users to authenticate through WinGate before connecting?
A.You can configure WinGate policies so all users must be authenticated before they have access to the Internet.

Q.Why do I see an IP address of 127.0.0.1 in Gatekeeper when I assigned my WinGate machine an address of 192.168.0.1?
A.The IP address you are seeing in Gatekeeper is merely the [Local host Loopback] address. This is a standard address for all TCP/IP stacks that simply indicates that you are connected to a service on the [Localhost] machine. There is no need to, nor should you try to, change this address.

Q.Why do I get an Access Denied message when adding users?
A.To add users you need to have WinGate Pro version. This error message occurs when you try to enter new users, groups or locations in any other version such as in the 2.x Lite, 3.x Home or Standard, or 4.0 Home or Standard.

Q.Can I use AOL Instant Messenger?
A.Yes you can use AOL Instant Messenger through WinGate. In the WinGate 2.x versions you will need to manually point the application through the Socks 5 proxy. WinGate 3.x with the WinGate Internet Client (WGIC), or WinGate 4.0 with WGIC or ENS, will allow you to simply configure IM to connect via a LAN, with NO proxy settings needed.

Q.Can I connect WinGate through another proxy server?
A.Yes you can connect your WinGate network through another proxy. This is called Cascading proxies. 

Q.How do I deny outside access through WinGate?
A.If you are running version 2.1 or 3.X, you will have to bind all available services to the IP address of the Internal network, as well as the standard loopback address of 127.0.0.1 when available. In version 4.0, you can use the firewall Plug-in to secure your network.

Q.Will NetMeeting work with WinGate 2.x?
A.It is not possible to configure Netmeeting to work with WinGate 2.x. While it is possible to configure the TCP ports that Netmeeting requires for directory services, it is not possible to connect to the dynamically assigned UDP port.

Q.Can I connect PC Anywhere through WinGate?
A.Yes, you can connect PC Anywhere through WinGate version 3.0.5 to external hosts on the Internet. As well as connecting from the Internet to internal hosts.

Q.Can I configure WinGate to dial in to MSN?
A.Yes, WinGate can dial in to MSN through MS Dial Up Networking. Add [msn/] before your login name in WinGate's dialer (without the brackets of course). Without this addition, WinGate will not be able to login to MSN successfully.

Q.Can I block file downloads through a browser using WinGate?
A.Yes, you can block file downloads by changing your configuration settings in WinGate.

Q.How do I connect WinGate through a Cable Modem?
A.When connecting the WinGate machine to the Internet through a Cable Modem, you first need to be sure to have two Network Interface Card’s (NIC’s) installed in that computer. One connected directly to your Cable Mode and the other connected directly to your internal network. You should not try connecting the Cable Modem directly to your network hub. Then configure the Cable Modem NIC per your ISP’s instructions, so you can browse and successfully access the Internet from that machine. Install TCP/IP on the internal NIC. Configure it per the instructions in the WinGate documentation. Be sure not to change the DNS or Gateway settings in this NIC’s configuration, only assign a static IP address and subnet mask. The rest of the WinGate configuration will be the same as if you were connecting to the Internet through a standard modem. You will not need to configure a dialer.

Q.Why is it I can not access FTP sites through WinGate?
A.If you have manual proxy settings in your browser it needs to be configured to use the WinGate WWW proxy server for FTP. You need to change your browsers FTP port number from port 21, to port 80 (or the same port number as the WinGate WWW proxy server in Gatekeeper). The WinGate FTP proxy is designed for stand alone FTP clients, such as FTP Voyager.

Q.How do I stop the WinGate dialer from hanging in NT?
A.This is the result of a timing problem between WinGate and RAS. It relates to the rate at which WinGate's dialer polls the RAS connection for status.

Q.How do I secure my WinGate installation against an attack from the Internet?
A.With WinGate version 4.0, there are a number of options that allow you to secure the network. One is by binding the individual proxy services to a specific interface. This tells WinGate not to accept connections from anywhere but that particular Interface. Another option is to setup your system policies to only accept connections coming from specific address ranges. By using the ENS (Extended Network Support) you will have a fully functioning firewall on the WinGate Server.

Q.Will WinGate work on a Novell network?
A.Yes, WinGate will run on a Novell network. It will not run on a Novell server, but will run on a Win 95, 98 or NT machine on the network. You then simply configure TCP/IP networking on the network workstations per the instructions and other help documentation. You do not need to add or configure TCP/IP in the Novell server unless it will act as a router between two separate TCP/IP network segments.

Q.Will WinGate work with DirecPC?
A.Yes, WinGate will work with a DirecPC connection. Users will have to manually connect. Once the Internet connection is made WinGate will allow your LAN access to the Internet.

Q.Will WinGate work with VPN?
A.No, WinGate only supports TCP/IP protocol. VPN requires PPTP.

Q.Why is my Internet connection in IE 4 so slow when connecting through WinGate?
A.This could be caused by two different issues with IE4. One is a problem with the SOCKS client built into IE 4. Try disabling the SOCKS proxy setting in IE proxy configuration by simply deleting the entries in this field. Second is an HTTP 1.1 compatibility issue with WinGate. Since WinGate does not fully support HTTP 1.1, you will have to disable both HTTP 1.1 settings in IE 4 configurations. These are found under the [View] menu item, [Internet options] selection. Then click the [Advanced] button and scroll all the way to the bottom of the list. Simply remove the check from beside both HTTP 1.1 options to disable them.

Q.Where do I enter my Registration Key in 3.0?
A.Log in to GateKeeper, click on the Help menu, then choose System Info and click the Register button. Enter your License Name and License Key EXACTLY how it appears in the email you have received. Remember it is Case, Space and Punctuation sensitive.

Q.How do my workstation applications need to be configured to work with WinGate 4.0?
A.Your Internet Applications should be configured as they would if you were connecting directly to your ISP. You should choose the option to connect via a LAN versus a direct connection or modem connection option.

Q.What do I need to install WinGate 4.0?
A.You need the WinGate 4.0 Installer, have a working TCP/IP network, have a working Internet connection and Windows 95/98 or NT Operating Systems. See the WinGate Support page for an Installation Guide and LAN setup article.

Q.Will WinGate 4.0 work with my Internet Games?
A.Yes, WinGate 4.0 with ENS will work with most Internet Games.

Q.Why did the license sizes change? Do I have an additional user available?
A.The license sizes have changed to include the WinGate machine. For example if you have a 3 user version, 1 connection is for the WinGate machine and 2 additional simultaneous connections from your LAN.

Q.Will WinGate 4.0 work with Microsoft Netmeeting or similar applications?
A.Yes, Netmeeting, Internet Phone, and other video conferencing software is supported by WinGate 4.0. There are limitations to the H323 protocol, which is used for Internet conferencing. 

Q.Why did all my clients quit working when I upgraded to WinGate 4.0 Home?
A.WinGate Home is a Circuit level proxy server while previous versions of WinGate were application level proxies. When using a Circuit level proxy, you don’t configure any of your client applications for manual proxy connections they will be configured to connect directly to the Internet through a Local Area Network. The WinGate Internet Client application will then connect them correctly through WinGate’s Winsock Redirector Proxy service.

Q.Why does the WinGate DHCP service not work?
A.You will need to edit your DHCP service in Gatekeeper, click the policies tab and add a policy. Click OK in the new policy to set it for Everyone, Unrestricted rights. Click OK and save your changes.

Q.Why is my DHCP server not assigning IP addresses to my client machines?
A.If you install the WinGate Server Software prior to statically assigning the IP address on the Internal NICthe DHCP Service will not function until the Everyone Group is added to the Policies tab.

Q.I lost my WinGate Administrator password, how can I get logged back in?
A.If you lost the Administrator password for Gatekeeper, you can perform a simple registry edit to restore your access. In order to further protect the WinGate server, these instructions are not listed publicly. Simply call Deerfield.com and a representative will guide you through the steps.

Q.I lost the services in GateKeeper, what now?
A.If the services in GateKeeper no longer appear, they can be manually restored. This may happen if you have installed something on the server that had a major effect on the TCP/IP settings. You can add the services back into the server to allow client machines to access the Internet using proxy settings. 

Q.Why is port 139 open?
A.It is unknown why port 139 stays open. This is NOT a WinGate issue, however. Port 139 is a NetBIOS port and WinGate only controls TCP ports.

Q.Why will the dialer not disconnect at the time set in WinGate?
A.Be sure you are using the latest version of WinGate (currently 4.0.1) and verify that there is no traffic in GateKeeper for the amount of time the auto-disconnect is set to. If there is traffic then there is something that is making a request and keeping the connection alive. Stop the application from making a request and that should solve the problem. Also, be sure no requests are being made on the server. The server activity will be tracked, although not seen, through GateKeeper.

Q.After installing the WGIC on my NT computer, the system slows down, how can I fix it?
A.Edit the WinGate Internet Client by accessing it in the “control panel” (under “settings” in the “Start” menu). Double click the WinGate client icon in the control panel to open a dialog box. Click the applications tab, click the browse option and add the exe file that is using the CPU for local access.

You can find out which file is using the CPU by - hitting the ctrl / alt / delete button at the same time / choose task manager / click the processes tab and this will tell you what file is using the CPU.

Q.I set up my entire network during my 30-day trial and everything was fine. I purchased WinGate Home and now the network does not work. What happened?
A.The WinGate trial version offers the choice of all three WinGate versions when testing. It is important to note that these versions offer different features. For WinGate Home, using proxy settings is not an option. Rather, the WinGate Internet Client has to be used for all applications. If you purchased home, make sure that you have installed the WGIC on all client computers. Further, make sure that the Internet applications are set up as if they were directly connected to the Net.

Q.What are the numbers at the end of the service logs?
A.Bytes sent to Client
This is the total number of bytes WinGate has sent to the client machine. In the case of HTTP use, a lot of this will come from the cache.

Bytes received from Client
This is the data that the client has sent to WinGate.

Bytes sent for Client
This is the data that WinGate has sent to servers on behalf of the client. This is usually different than the number of bytes received from the client.

Bytes received for Client
This is the amount of data WinGate has downloaded from the Internet on behalf of the client. This will likely be lower than the number of bytes sent to client, due to caching.

Second on-line
This is the number of seconds that a client was registered with WinGate. Note that this is not a reliable way of telling how much time a user spends on the net if they are logged on. Being logged on does not imply Internet use. Seconds online is updated at the end of all user sessions, when a user logs out.

Q.WinGate Home will not work without the IP address 192.168.0.1, why?
A.The home version of WinGate will not bind to a non-private IP address. This means that the client computers will not connect when you are using a non-private IP address. You MUST use 192.168.0.1 for the WinGate server when running WinGate Home.

Q.I have a 16 bit application, will this work with WinGate?
A.Yes 16 bit applications will work with WinGate. You will, however, need to use the Standard or Pro version for this connection (or the Extended Network Support with WinGate 4.0), due to the fact that 16 bit applications will not work with the LSP solution (WinGate Internet Client software). The 16 bit application will need to have proxy configurable settings to allow it to work with WinGate (or utilize the NAT function with ENS).

Q.Why are there problems getting Windows updates through WinGate?
A.Most likely, there are issues with the cache in WinGate. You should find that if you disable all caching (WinGate, browsers, web filters, etc.) and you purge the existing cache, you''ll receive Windows updates.

Q.Why did my trial key expire after installing the 4.0 version of WinGate?
A.If you were using the 3.0 version of WinGate with a trial key and have upgraded to 4.0 without allowing the installer create a new 4.0 trial key, the 3.0 key will expire at the original trial expiration date. (30 days from the initial 3.0 installation, NOT the 4.0 installation)

To fix this, re-install the WinGate 4.0 file. During the installation you will be prompted for license information (the 3.0 license will be in the field). Select "Trial Key" (the middle radio button) and a new key will be created. This key will activate version 4.0 for the full 30 day trial period

Note: If you are running a licensed version of WinGate 3.0 and install a trial of 4.0, you will revert back to 3.0 when the trial period expires.

Q.Which version of InterQuick should I install to work with WinGate?
A.If you are using SmartFilter and wish to upgrade InterQuick, you will want to make sure you select the "InterQuick Pro" option in the InterQuick 2.1 installer.
The InterQuick 2.1 Plugin installation will ONLY use the WinGate 4.x registration information. If you have registered SmartFilter you will want to select the Pro install option. Selecting the Plugin option will remove any SmartFilter functionality.

Q.I upgraded to WinGate 4 but the plug-ins do not work. Why?
A.This is most often caused by running the software with an older license key. 

Q.How can I tell if someone is trying to ''Hack'' into my network when using Extended Network Support (ENS)?
A.WinGate can be set up to block certain ports. When someone attempts to access these blocked ports, a log is created to track the event. 

Q.Can I use ICS with WinGate 4.0.1 on the same machine?
A.You can use ICS with WinGate 4.0.1 without ENS, however, if you use ENS with WinGate 4.0.1, you must remove ICS before installing ENS as the two NAT solutions cannot co-exist on the same machine.

Q.What is a Network?
A.A network is simply two or more computers connected together so they can exchange information. Networking makes it possible for one computer to use a device (such as a color printer) that is connected to a different computer. In the home, a network can be used to share a single Internet connection among several computers.

Q.The Network Setup Wizard cannot find the Internet-Sharing PC during installation. What should I do?
A.Try the following steps:

1. Confirm that the Internet-Sharing PC is powered on and logged in to the network.
2. Verify that your network cables are connected to the computers.
3. Confirm that your network interface cards are installed properly.

Q.How do I set up proxy settings when the ISP is using an @ sign or / within the username (example: username@domain.com for the user name)?
A.When the ISP requires you to enter an @ symbol or any other type of delimiter character, this may indicate that the ISP is using a proxy server.
FIX: Delete the pop3 mapping in GateKeeper, create a TCP mapping service to handle the pop Email through WinGate. 

Q.What do I need to install WinGate on a multi platform computer (Dual boot)?
A.If you are using a dual boot computer, Windows 9x on one side and NT or Windows 2000 on the other, you will need to download two versions of WinGate, WinGate9x and WinGate NT/2000. You will need to install a different version of WinGate Server on each operating system in order to use both of them. The developers are currently working on this for future releases of WinGate.

Q.Will Direct PC work with the WinGate 4.0.1 plugins?
A.Direct PC will work with most of the features within WinGate, meaning Extended Network Support (ENS) will work fully with Direct PC (manually dialing the connection at the WinGate Server computer). The InterQuick for WinGate plugin does have some issues with Direct PC connections, you will still have the ability to use WinGate 4.0.1 with or without ENS, however Direct PC connection at this time will not work using the InterQuick for WinGate plug in. The developers are working on this and hope to have this resolved soon.

Q.Why am I getting a “relaying denied” message when I try to send through WinGate?
A.The reason you are seeing this message is because the ISP is not accepting your account information. Most ISP’s, or Mail Servers, will not allow relaying, this is a setting within the Mail Server itself. If you do not have an account with the Mail Server for sending mail then you will get this message. If you get this message on a client computer then you will need to contact your ISP and ask them to add your account to the trusted domain for SMTP mail. If this is not possible, you maybe using the wrong SMTP server within your account.

Q.Can I run WINS on my WinGate server?
A.It is not suggested that you run WINS on a WinGate network. WINS is Microsoft’s own internal DNS server. Generally WINS is used for internal DNS only, meaning running WINS will resolve the internal computer names in the network. WINS needs special configuration for external DNS. Having both WINS and WinGate’s DNS service enabled will cause conflict and not allow the workstation computers to get DNS resolution.

Q.Will I need a new key for WinGate 4.0?
A.Yes, WinGate 4 requires a new key to enable its features. If you install it over an existing copy of WinGate3, it will continue to run with WinGate 3 functionality. You will be able to connect through WinGate using manual proxies or the WGIC but will not be able to use the NAT or any of WinGate 4’s other new features. 

Q.How do I enter a new WinGate 4 registration key?
A.Log in to Gatekeeper and click the Help Menu item. Click the Register icon and enter the new license name and registration key. Click OK and you will be prompted to close and restart Gatekeeper to see your changes. If you are upgrading from the Home version to either Standard or Pro, you will have to stop and restart the WinGate Engine to complete the changes.

Q.What is NAT?
A.NAT stands for Network Address Translation (hereafter NAT) and provides WinGate with more power and flexibility for Internet sharing. NAT enables you to share an Internet connection among networked computers running virtually any application on any platform (including Windows, MacOS, Unix and Linux).

Q.What is InterQuick?
A.WinGate now provides complete plug-in support for InterQuick 2.1. This feature adds pre-fetching, content filtering, DNS-caching, and banner ad blocking among other things.

Q.What is Extended Network Support (ENS)?
A.Extended Network Support is the new module in WinGate that includes Network Address Translation (NAT), Internet Firewall, and multiple network routing. All three features rely on the NAT engine being installed, but are all individually configurable

Q.Do I need to use manual proxy settings to connect through WinGate?
A.The instructions in the Application Specific setup articles are for connecting through WinGate’s manual proxy settings. If you are running WinGate 3.x or later, with the WinGate Internet Client (WGIC) Software installed on your workstations, or have installed the ENS plugin with WinGate 4.0, configure your applications per your ISP’s instructions. In most cases, this will be to simply leave the applications configured per default installation.

Q.How do I setup my applications to connect through WinGate?
A.The instructions in the Application Specific setup articles are for connecting through WinGate’s manual proxy settings. If you are running WinGate 3.x or later, with the WinGate Internet Client (WGIC) Software installed on your workstations, or have installed the ENS plugin with WinGate 4.0, configure your applications per your ISP’s instructions. In most cases, this will be to simply leave the applications configured per default installation.

Q.How can I disable the caching in WinGate?
A.

1. Click on the WinGate icon in the program tray to open the GateKeeper.
2. On the left side of the Dialog box, double click on Caching to open a Dialog box (although it should have opened to it, be sure that the systems tab is the highlighted tab on the bottom.)
3. Under the heading Cache Options, set limit cache size to zero (0)
4. Click OK

Q.While Windows files are being copied to my hard drive during the WinGate Home installation with the Network Setup Wizard, I am prompted that a file I am copying is older than the one currently on the computer. What should I do?
A.We recommend that you keep the newer version of the file.

Q.I have completed the Network Setup Wizard on the Internet-Sharing PC but it cannot access the Internet. What happened?
A.You must have a functioning Internet connection available prior to the installation of Network Setup Wizard in the Internet-Sharing PC. Uninstall the networking software and confirm that the computer can successfully access the Internet before running the Network Setup Wizard again.

Q.When I start my Internet browser, the computer attempts to dial out to the Internet with its internal modem rather than use the Internet-Sharing PC’s shared connection. Why?
A.Follow these steps to make certain that your Internet browser has been properly configured on all computers.

1. Double-click the Internet icon or Internet Options in the Control Panel.
2. Click the Connection tab.

Q.Will JuniorNet work through WinGate?
A.After testing JuniorNet with all versions of WinGate, the solution to get this working will be the implementation of Network Address Translation (NAT). This means you will need to install Extended Network Support (ENS) using the latest version of WinGate 4.0.1.

Q.Can I use Dimension 4 through WinGate?
A.No, Dimension4 does not work through WinGate because it uses SNTP protocol and not UDP or TCP mappings. There is another application that fully works through WinGate that will update the time on the computer called socket watch.